https://store-images.s-microsoft.com/image/apps.28969.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.68783b4f-a05d-4c77-a18f-27dccd070f71

Help Desk

by ERP Connect Consulting LLC

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Help Desk Ticket Tracking Directly in Business Central


This version supports the NA Localizations only. For Additional Localizations see Additional App Listings.

Includes Free 30-Day Trial.


  • Create Internal Help Desk Tickets – including ability to link ticket to specific page inside BC.
  • Create External Help Desk Tickets from Clients
  • Attach Documents to Tickets and add unlimited notes via HTML Editor (including links, tables, images).
  • Drop and Drop Emails to create new tickets
  • Apply Time to a Ticket for Time Tracking
  • User can Confirm Complete of Tickets with survey of performance
  • Ability to Generate Invoices to external clients from Ticks/Time Tracking

At a glance

https://store-images.s-microsoft.com/image/apps.2317.856089c2-7a41-4562-b55c-286001d8731a.2282483a-e737-4080-8c61-11a7df91c0d8.ed3b4b0d-67d0-4a5b-980a-dc9a7bb51a17
/staticstorage/linux/20250201.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.34070.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.e69be01c-bc94-426c-9574-f0b737fca1c5
/staticstorage/linux/20250201.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.26776.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.40f8a3c1-8aec-4d4f-868f-83279769cc83
https://store-images.s-microsoft.com/image/apps.42874.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.891beafa-485b-41cb-a572-ba816ff3e970
https://store-images.s-microsoft.com/image/apps.39835.856089c2-7a41-4562-b55c-286001d8731a.ff3db18e-11a4-496f-b0ce-222a733682b1.ba1c1479-fa49-4b84-b2e4-36a20aa11d5c
https://store-images.s-microsoft.com/image/apps.26180.856089c2-7a41-4562-b55c-286001d8731a.ff3db18e-11a4-496f-b0ce-222a733682b1.d765b037-f0f1-487a-ab7f-3e4845d60f0f